Bill · started in the Commons

Consumer Telephone Service Standards Bill

A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.

The story so farThe Consumer Telephone Service Standards Bill was introduced in the House of Commons on 26 October 2022 by Robert Halfon (Conservative). It is now at first reading in the House of Commons. First reading is the formal introduction, with no debate; the substantive debate comes at second reading.

Progress through Parliament

Source: the official bill page. Last updated 31 Oct 2023.