GAS AND ELECTRICITY SUPPLIERS

That this House welcomes the publication of Citizens Advice Bureau (CAB) Scotland's latest briefing on problems with gas and electricity suppliers; is concerned that power companies continue to cause misery for CAB clients in Scotland through inaccurate, confusing and contradictory bills, mistaken or harsh debt recovery, delays in fixing or recalibrating pre-payment meters and lengthy delays and frustration in contacting companies to resolve complaints; and calls on the Government to increase pressure on Ofgem and the industry to improve complaints handling and intervene if there are no improvements and to ensure that all CAB clients are considered vulnerable and so can easily access effective complaints resolution through the new Consumer Council.