BRITISH AIRWAYS AND HEATHROW TERMINAL FIVE

That this House notes that the British Airways website says of Terminal 5: `At London Heathrow Terminal 5 we've created a natural, logical journey that's so calm, you'll flow through. It should only take ten minutes to get from check-in to departures. Transferring and arriving are just as simple and calm. Spend the time you save enjoying the excellent range of shops, cafes and restaurants. Or simply relax and be wowed by the world class architecture.'; further notes that the reality for many travellers using Terminal 5 on 27th March was very different and that yet again British Airways domestic passengers suffered disproportionately in terms of flight cancellations; and calls on British Airways to apologise to all travellers who suffered inconvenience as a result of the inadequate operation of British Airways services at Terminal 5 on 27th March.