BANKS AND THEIR CUSTOMERS

That this House recommends that, in view of the mess the banks have made of their own affairs by irresponsible lending, off balance sheet transactions, financing derivative gambling and other undesirable practices, banks should work to win back the support and goodwill of their customers by bringing back bank managers, opening more branches, providing advice and service at the branch rather than via impersonal and unhelpful call centres, often abroad and usually difficult to get through to and by stopping sending and charging for vicious letters about minor customer errors and generally setting out to serve and support customers rather than treating them like knaves, fools or sinners.