FLYBE'S PASSENGER SERVICE

That this House calls on Flybe to improve its customer service to passengers; notes that while companies like BMI and British Airways have easy to use, user-friendly websites, the Flybe website frequently leads to incomplete check-in and valuable time wasted for passengers; notes with concern that the technical support desk for Flybe's poorly-performing website advertises calls at 1 per minute and is open for 12 hours a day, whereas the customer relations desk is only open for calls for six hours a day; and therefore believes that Flybe could greatly improve services for its customers and should be as diligent in responding to customers' needs as other airlines