COMPLAINTS PROCEDURE FOR VETERINARY PRACTICES

That this House is concerned about the lack of a coherent, modern and transparent complaints procedure for those dissatisfied with veterinary surgeon practices; further notes that despite the excellent care provided by veterinary surgeons, supported by the Royal College of Veterinary Surgeons (RCVS), mistakes and errors can be made and service users have a right to a fair complaints process; and calls on the Department for Environment, Food and Rural Affairs to conduct a thorough review of the 1966 RCVS complaints procedure.