CONDUCT OF CONCENTRIX

That this House calls on the National Audit Office (NAO) to investigate the decision to grant a government contract to American outsourcing firm Concentrix for the management of tax credits; expresses its deep concern at the conduct of Concentrix, which has included the incorrect removal of tax credits for thousands of single parents across the UK creating real hardship and struggle, and working on the basis of payment by results; welcomes the decision by HM Revenue and Customs (HMRC) not to renew the contract; further calls on the NAO to conduct a value for money audit to examine the appropriateness of awarding the contract in the first instance and the full cost to taxpayers of the contract and its termination; and urges HMRC to reconsider its approach to future outsourcing of contracts.