HMRC, CONCENTRIX AND TAX CREDITS

That this House believes that HM Treasury must take immediate action to provide a fast resolution for everyone affected by the wrongful actions of Concentrix in stopping tax credit payments without notice or good reason; notes comments by the Financial Secretary to the Treasury to the House on 14 September 2016 that cases would be dealt with within four working days, but also notes that this timeframe is not being met for current cases; calls on HM Revenue and Customs (HMRC) to act to resolve this backlog by allocating additional staff and resources to address this issue as a matter of urgency; and further calls for a National Audit Office enquiry into the award and management of the contract between HMRC and Concentrix for the administration of tax credits.