Petition · past parliament

Ban all premium rate phone numbers for local and national Government services

Closed 976 signatures

What the petition asks

The DWP have announced that their benefits helpline will be an 0345 number which will cost up to 12p/minute from landlines and up to 45p/minute from mobiles after pledging in 2013 to abolish premium rate numbers for their services.
This means that a typical 40 minute phone call would cost £18 from a mobile phone. Local and national Government must not target those who are most in need of help and make assistance easily available to those who need it.

https://www.gov.uk/disability-benefits-helpline
http://www.independent.co.uk/news/uk/politics/claim-benefits-helpline-number-dwp-universal-credit-45p-a-minute-premium-rate-iain-duncan-smith-a6881441.html
http://www.carersoxfordshire.org.uk/cms/content/information-and-advice

Timeline

19 Feb 2016 Petition opened for signatures
19 Aug 2016 Closed to new signatures

Key facts

Signatures 976
Status Closed
Opened 19 Feb 2016
Closed 19 Aug 2016

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Source: the official petition page. Last checked 15 Jul 2026.