The Department of Work and Pensions (DWP) Contact Service needs changing

Rejected 13 signatures

What the petition asks

An article in The Guardian on 20th August 2016 headline 'I'm a DWP call handler and have no time to care about your disability claim' received many comments when posted on Facebook. A link to the article is listed below. Staff are pressurised and those who need financial help are not getting it.

This is the article referred to above-https://www.theguardian.com/public-leaders-network/2016/aug/20/work-pensions-disability-claim-call-handler-benefits-dwp. The DWP deals with those who are in a vulnerable financial position. No one who calls for help should feel like they have had a door slammed in their face. This is not acceptable in this day and age. I know many this year that have contacted this call centre and feel exactly like this. It cannot go on and it must be changed.

Why it was rejected

It was not clear what the petition asked the UK Government or Parliament to do.

Timeline

31 Aug 2016	Petition opened for signatures
1 Sep 2016	Rejected by the Petitions Committee

Key facts

Signatures 13

Status Rejected

Rejected 1 Sep 2016

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