Petition · past parliament
Provide a FREE phone Universal Credit helpline
Closed
120 signatures
What the petition asks
The Universal Credit Helpline for England and wales costs claimants 55p PER MINUTE to call. This is an indefensible policy that puts much more pressure on already overstretched claimants calling the helpline to chase payments, chase delayed processing of claims and many other reasons.
On 11th Ocober 2017 during PMQ's Jeremy Corbyn asked the Prime Minister to provide a free phone helpline, however the PM decided NOT to respond to this particular question.
Universal Credit (UC) is supposed to be a benefit to help people into work and support them while they do so. Providing a helpline that is essentially a premium rate number for people that are already under financial pressure is indefensible and totally unfair and a free phone number should be provided as soon as possible.
Universal Credit (UC) is supposed to be a benefit to help people into work and support them while they do so. Providing a helpline that is essentially a premium rate number for people that are already under financial pressure is indefensible and totally unfair and a free phone number should be provided as soon as possible.
Timeline
| 17 Oct 2017 | Petition opened for signatures |
| 17 Apr 2018 | Closed to new signatures |
Key facts
Signatures
120
Status
Closed
Opened
17 Oct 2017
Closed
17 Apr 2018
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Source: the official petition page. Last checked 15 Jul 2026.