Make Govia Thameslink Railway refund season ticket holders · petition

What the petition asks

Since the implementation of the new GTR timetable there have been multiple train cancellations through peak hours affecting the vast majority of season ticket holders. I propose that Govia Thameslink Railway should reimburse all season ticket holders until the full timetable is implemented.

Train cancellations during peak hours can have significant effects on the health and well-being, as well as employment status, of commuters. Missed interviews, exams and healthcare appointments can have grave consequences and are unduly affecting the lives of thousands of people. Employers are also having to count the costs of lost hours. GTR have implemented timetable changes that they are unable to fulfill and they should be held financially responsible for the consequences, not the commuters.

Why it was rejected

It asked for something that is not the responsibility of the UK Government or Parliament.

We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise.

You could start a new petition asking the UK Government and Parliament to change the rules to make rail franchises refund train fares if the journey is delayed for more than 15 minutes, if that's what you'd like to happen.

You may be interested to know that the Secretary of State for Transport made a statement about timetable changes on Monday 4 June and MPs asked questions about it.

You can read the statement here: https://hansard.parliament.uk/commons/2018-06-04/debates/8053C64D-817B-4041-BB61-9C445FDC599E/RailTimetabling

You can watch/ listen to the statement here: https://parliamentlive.tv/event/index/b00320b1-dbf7-4fdc-b51c-db3e8a5f200b?in=17:01:27

Timeline

1 Jun 2018	Petition opened for signatures
7 Jun 2018	Rejected by the Petitions Committee