Petition · past parliament
Stop HMRC from referring to the UK taxpayers as their "customers"
Closed
182 signatures
What the petition asks
HMRC, in all their publications as well as communications to individuals refers to us, the body of the Great British tax payer as "customers". This is not only misleading, but an outright mockery given the absence of choice over who and what you as a "customer" deal with.
A customer is an individual or business that purchases the goods or services produced by a business. Attracting customers is the primary goal of most public-facing businesses, because it is the customer who creates demand for goods and services." The UK taxpayer does not create a demand for HMRC, nor do we have a choice or any consumer rights when it comes to dealing with HMRC. Therefore, HMRC must revert to using the term "taxpayer" in all their publications and communications.
Timeline
| 6 Nov 2018 | Petition opened for signatures |
| 6 May 2019 | Closed to new signatures |
Key facts
Signatures
182
Status
Closed
Opened
6 Nov 2018
Closed
6 May 2019
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Source: the official petition page. Last checked 15 Jul 2026.