DIRECT holiday companies to refund CANCELLED holidays as a result of COVID-19

Rejected 21 signatures

What the petition asks

Flights have been cancelled and hotels have been closed as a result of COVID-19. It is a very difficult time for everyone. Holiday companies have rightly had to cancel holiday but still hold customers' money. They need to AUTOMATICALLY refund OR allow customer to do this online without delay.

At a time when we are all finding things difficult, holiday companies cancelling holidays but holding on to customers' money causes stress, anxiety and loss of faith. TUI, for example, have told customers that their holiday is cancelled AND not to contact them. The online service does not allow customers to get a refund. This leaves customers in an impossible situation. The government should act to ensure that, at this difficult time, people are refunded for cancelled trips.

Why it was rejected

It asked for something that is not the responsibility of the UK Government or Parliament.

Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.

We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: Create a fund to reimburse money lost due to covid-19 travel cancellations

You can find out more about coronavirus and how you can protect yourself and others here:

NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
UK Government website: https://www.gov.uk/coronavirus

You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

Timeline

29 Mar 2020	Petition opened for signatures
2 Apr 2020	Rejected by the Petitions Committee

Key facts

Signatures 21

Status Rejected

Rejected 2 Apr 2020

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