Petition · past parliament
Stop tour operators breaking the law by refusal to refund on cancelled holidays
Rejected
11 signatures
What the petition asks
Package Travel Regulations mean those who have booked package trip are entitled to a full refund within two weeks of a cancellation by their agent or tour operator but many companies are flouting these rules. With COVID-19 many customers are in financial crisis and need their money back.
Many tour companies are multi-million pound enterprises while their customers and families live on limited means and save hard for an annual break. The financial impact of COVID-19 has placed many customers and their families in crisis. They are in dire need of monies which were committed to a holiday which is now cancelled because of the COVID-19 pandemic. The government must ensure that operators fulfil legal obligations to make refunds and reject ABTA's call to relax regulations.
Why it was rejected
It asked for something that is not the responsibility of the UK Government or Parliament.
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: https://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: Require travel companies & airlines to pay compensation if no refund in 14 days
Create a fund to reimburse money lost due to covid-19 travel cancellations: Create a fund to reimburse money lost due to covid-19 travel cancellations
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: https://commonslibrary.parliament.uk/coronavirus/
You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.
Find out more: https://committees.parliament.uk/work/192/the-governments-response-to-coronavirus/
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: https://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: Require travel companies & airlines to pay compensation if no refund in 14 days
Create a fund to reimburse money lost due to covid-19 travel cancellations: Create a fund to reimburse money lost due to covid-19 travel cancellations
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: https://commonslibrary.parliament.uk/coronavirus/
You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.
Find out more: https://committees.parliament.uk/work/192/the-governments-response-to-coronavirus/
Timeline
| 16 Apr 2020 | Petition opened for signatures |
| 29 May 2020 | Rejected by the Petitions Committee |
Key facts
Signatures
11
Status
Rejected
Rejected
29 May 2020
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Source: the official petition page. Last checked 15 Jul 2026.