Look at holiday company on the beach to give customers back their refunds · petition

What the petition asks

I want the government to look at holiday companies. On the beach in particular or as example as we have been waiting months for a reply and are trying to do customers out of their entitled money. They are also using flight companies such as easy jet as an excuse to not pay back refunds.

I was due to go on holiday 31st May this year, but due to the corona virus my holiday was cancelled which I found out via Easy-jet and they emailed me saying I could claim for a refund or have a voucher for a flight at another time. On the beach have made no contact, they only reply to an online messaging service which takes days to come back with an answer. They are also not checking full amounts paid and only offering part refund. We cant get through via telephone or email the service is poor.

Why it was rejected

It asked for something that is not the responsibility of the UK Government or Parliament.

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and holiday operators, not the Government or Parliament.

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: Require travel companies & airlines to pay compensation if no refund in 14 days

Create a fund to reimburse money lost due to covid-19 travel cancellations: Create a fund to reimburse money lost due to covid-19 travel cancellations

You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

You can read impartial analysis of the Government response to coronavirus and policy developments here: https://commonslibrary.parliament.uk/coronavirus/

Timeline

29 Jun 2020	Petition opened for signatures
20 Jul 2020	Rejected by the Petitions Committee