Ban the use of chat bots and AI voice recordings in retail customer services.

Rejected 21 signatures

What the petition asks

Ban the use of chat bots and AI in customer service completely. I challenge anyone to try and contact a human at hermes customer service through the website, email or phone number 03308085456. We need these small steps towards better living standards in the uk.

People are having their money stolen from large companies that have no system that offer a choice of human interaction to resolve problems, the worst being hermes the delivery company people have had enough, hermes are posting their own fake reviews online to hide it on review websites to, please help improve the customer service in the uk as it has fell apart and it is not a enjoyable experience living in the UK with the criminal activity that is going on with this technology. Please

Why it was rejected

It asked for something that is not the responsibility of the UK Government or Parliament.

How a private retail business delivers its customer services is a matter for it, not the UK Government or Parliament. Customers are equally within their rights to decide whether to purchase goods from any particular retailer based on how it provides customer service.

Timeline

12 Nov 2020	Petition opened for signatures
24 Nov 2020	Rejected by the Petitions Committee

Key facts

Signatures 21

Status Rejected

Rejected 24 Nov 2020

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