Legislate so communications / Media companies must allow online downgrade option

Rejected 21 signatures

What the petition asks

The likes of Sky TV are quite happy to allow upgrades online, but make it much more difficult for you to downgrade / cancel, insisting that you call them where sales tactics are used to try and stop you. If upgrades are available online then downgrades should be too. This should be made mandatory

Companies are making millions from consumers who want to cancel services which they do not use, but face barriers to doing so due to the added complexity of only having one route to do so, often with long waiting times and sales tactics to prevent them doing so and so they give up, continuing paying for an unused service. If companies can offer online upgrades then it should also be possible to downgrade this way and this should be legislated to force media and comms companies to offer this.

Why it was rejected

It asked for something that is not the responsibility of the UK Government or Parliament.

Petitions must call for a specific action that the UK Government or House of Commons is responsible for.

Decisions about how to offer changes to contracts for services are a matter for individual service providers, not the Government or House of Commons. As a result it is not possible for the Government or House of Commons to take the action you have requested.

Timeline

28 Jun 2021	Petition opened for signatures
6 Jul 2021	Rejected by the Petitions Committee

Key facts

Signatures 21

Status Rejected

Rejected 6 Jul 2021

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