Petition · past parliament
Make utility and telecom companies hit targets for good customer service.
Rejected
13 signatures
What the petition asks
Set customer service KPI's that all utility and telecom companies need to hit to show they are providing a good service.
Virgin Media have caused me stress and upset through no fault of my own. They are renowned for having poor customer service and they shouldn't be allowed to continue do it. Customers like Virgin Media should be fined and be made to improve.
Why it was rejected
It asked for something that is not the responsibility of the UK Government or Parliament.
We can only accept petitions about things the Government or Parliament are directly responsible for.
Oversight of utility and telecommunications providers are a matter for the relevant regulators, not the UK Government or Parliament.
If you are unhappy with the performance of a telecommunications provider you could complain to Ofcom: https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services
Oversight of utility and telecommunications providers are a matter for the relevant regulators, not the UK Government or Parliament.
If you are unhappy with the performance of a telecommunications provider you could complain to Ofcom: https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services
Timeline
| 23 Aug 2022 | Petition opened for signatures |
| 26 Aug 2022 | Rejected by the Petitions Committee |
Key facts
Signatures
13
Status
Rejected
Rejected
26 Aug 2022
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Source: the official petition page. Last checked 15 Jul 2026.