Petition · past parliament
Make a law to enforce customer service availability on websites
Rejected
19 signatures
What the petition asks
Enforce customer service contact details on all websites. These are to be email and phone numbers that take you to Humans. Disallow totally automated customer services
Make Customer service contact details mandatory on Websites
This is to include a valid email address and phone number. Humans are to be available and respond to both. These must be 1st line support, easy to find and use.
Current Issue : -
Too many companies are hiding behind their websites with no customer service, and No Human Customer facing people, which means you are unable to contact anyone when things go wrong.
Evri is a prime example of total lack of customer support, this type of missing customers support is now becoming widespread and needs to be stopped.
This is to include a valid email address and phone number. Humans are to be available and respond to both. These must be 1st line support, easy to find and use.
Current Issue : -
Too many companies are hiding behind their websites with no customer service, and No Human Customer facing people, which means you are unable to contact anyone when things go wrong.
Evri is a prime example of total lack of customer support, this type of missing customers support is now becoming widespread and needs to be stopped.
Why it was rejected
It asked for something that is not the responsibility of the UK Government or Parliament.
We can only accept petitions about things the Government or Parliament are directly responsible for.
How a private business delivers its customer services is a matter for it, not the UK Government or Parliament.
How a private business delivers its customer services is a matter for it, not the UK Government or Parliament.
Timeline
| 22 Jan 2023 | Petition opened for signatures |
| 25 Jan 2023 | Rejected by the Petitions Committee |
Key facts
Signatures
19
Status
Rejected
Rejected
25 Jan 2023
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Source: the official petition page. Last checked 15 Jul 2026.