Petition · past parliament · HM Treasury
Increase resources for HMRC to improve customer service
Closed
607 signatures
What the petition asks
HMRC’s customer service performance has declined and this causes significant problems for taxpayers and agents. We believe delays to Making Tax Digital and plans to move more enquiries to digital channels mean additional resources are needed to provide the country with an effective tax service.
HMRC has reduced its customer service staff numbers from 25,500 to 19,500 and we believe HMRC needs additional resources to meet demand. Whilst we welcome HMRC's move to online services, we are not convinced this will happen fast enough and are concerned vulnerable individuals may be left behind. There will always be a demand for traditional channels and the service level can be improved with extra resources.
Timeline
| 17 Apr 2023 | Petition opened for signatures |
| 17 Oct 2023 | Closed to new signatures |
Key facts
Signatures
607
Status
Closed
Department
HM Treasury
Opened
17 Apr 2023
Closed
17 Oct 2023
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Source: the official petition page. Last checked 15 Jul 2026.