Petition · past parliament · Department for Business and Trade
Ensure customers can cancel subscriptions online if signed up to online
Closed
75 signatures
What the petition asks
I want Government to pass legislation to make it so that if you have taken out a subscription online that it is possible to also cancel that subscription online - within whatever minimum terms are in the agreement.
Many online subscriptions require you to phone in order to cancel subscriptions, making it easier to subscribe than to cancel. This isn't so bad for fixed-term subscriptions but for ongoing ones this can be quite a barrier.
Making phone calls can be difficult for disabled, ill or neurodivergent people, and can cause unwanted anxiety at difficult times, including when having financial difficulties.
When cancelling by phone customer service staff often try to convince customers not to leave, which can add to anxiety.
Making phone calls can be difficult for disabled, ill or neurodivergent people, and can cause unwanted anxiety at difficult times, including when having financial difficulties.
When cancelling by phone customer service staff often try to convince customers not to leave, which can add to anxiety.
Timeline
| 13 Jun 2023 | Petition opened for signatures |
| 13 Dec 2023 | Closed to new signatures |
Key facts
Signatures
75
Status
Closed
Department
Department for Business and Trade
Opened
13 Jun 2023
Closed
13 Dec 2023
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Source: the official petition page. Last checked 15 Jul 2026.