Require companies to publish wait time on phones, with fines for excessive waits

I believe that many businesses are abusing customers with ridiculous under-staffing in a necessary function. It is unfair that a consumer is treated thus when the business won’t accept email communications. All too often I spend many hours being kept on hold in order to have a 1 minute conversation with a service provider. Why is the customer’s time treated as if of such little value to save the business the cost of staffing appropriately? I believe that it is abusive in the modern era.