Petition · past parliament · Department for Work and Pensions
Increase staffing to handle Universal Credit claims and queries
Closed
791 signatures
What the petition asks
We want the Government to employ more case managers and decision-makers for Universal Credit services. This could reduce waiting times and the long delays in responding to journal messages and UC decisions.
The current waiting times for UC decisions and journal replies can cause extreme financial difficulties. With plans to move all benefits claimants to UC by the end of 2024, we believe more staff are essential to ensure prompt and efficient services. If the Government cannot employ sufficient staff it should consider postponing the complete transition to Universal Credit until sufficient staff are in place. A delay in the transition could allow the Government to assess staffing levels and ensure adequate support for claimants.
Timeline
| 4 Mar 2024 | Petition opened for signatures |
| 29 May 2024 | Closed to new signatures |
Key facts
Signatures
791
Status
Closed
Department
Department for Work and Pensions
Opened
4 Mar 2024
Closed
29 May 2024
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Source: the official petition page. Last checked 15 Jul 2026.