Petition · past parliament · Department for Transport, HM Treasury
Fully retain the HMRC Self Assessment helpline
Closed
113 signatures
What the petition asks
The Government should provide sufficient funding to the HMRC to enable it to keep the Self Assessment telephone helpline open all year so that everyone can access help with their tax affairs when they need it.
HMRC announced on 19 March that they will close the telephone helpline between 8 April and 30 September every year. On 20 March HMRC halted these plans to engage with its stakeholders. We want to ensure that the changes announced on 19 March are not reinstated.
We believe that the online automated service can give the wrong answer to the question that has been asked so some people will unintentionally submit incorrect information, resulting in the wrong amount of tax being paid.
We believe that the online automated service can give the wrong answer to the question that has been asked so some people will unintentionally submit incorrect information, resulting in the wrong amount of tax being paid.
Timeline
| 17 Apr 2024 | Petition opened for signatures |
| 29 May 2024 | Closed to new signatures |
Key facts
Signatures
113
Status
Closed
Department
Department for Transport, HM Treasury
Opened
17 Apr 2024
Closed
29 May 2024
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Source: the official petition page. Last checked 15 Jul 2026.