Introduce fines for long phone waiting times & require lines for older people

We think that fines for more than a 10-minute phone wait for gas, electricity, water, phone, public transport and other vital service companies should be introduced. Long waits can affect many people, especially older people who are nervous of new technology. They should be able to speak to a person – and should have a specific line that doesn’t put them through to a computer. In my role as managing director for a small business, I have wasted hours trying to contact the right people to deal with problems and this takes time away from running my company.