Petition
Ban train companies from using vague terms to explain cancellations and delays.
Rejected
13 signatures
What the petition asks
Ban train companies from using terms such as “short notice change to the timetable” to explain cancellations and delays.
Train companies are increasingly using vague terminology such as “short notice change to the timetable” to explain cancellations and delays. This offers users no explanation of causes and is little consolation to those affected. It is, in fact, insulting to lack transparency.
Train operators should be made to give honest explanations in order to be held to account.
A cancellation is a ‘short notice change to a timetable’. Essentially, the reason they are currently providing is: Cancellation.
Train operators should be made to give honest explanations in order to be held to account.
A cancellation is a ‘short notice change to a timetable’. Essentially, the reason they are currently providing is: Cancellation.
Why it was rejected
It asked for something that is not the responsibility of the UK Government or Parliament.
We can only accept petitions about things the Government or Parliament are directly responsible for.
Decisions about this are a matter for train companies, not the UK Government or Parliament.
We could accept something calling for a review into rail operators' communications with customers, if that is what you would like.
Decisions about this are a matter for train companies, not the UK Government or Parliament.
We could accept something calling for a review into rail operators' communications with customers, if that is what you would like.
Timeline
| 13 Dec 2024 | Petition opened for signatures |
| 6 Feb 2025 | Rejected by the Petitions Committee |
Key facts
Signatures
13
Status
Rejected
Rejected
6 Feb 2025
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Source: the official petition page. Last checked 18 Aug 2026.