Petition
Make customer service email addresses/online forms a legal requirement
Closed
45 signatures
What the petition asks
In order to help consumers, I would like the government to consider making it a mandatory requirement for retailers, banks, utility companies and other home service providers to provide a quick and easy way for customers to report issues and raise queries through an email address or online form.
We believe many online retailers, banks, utility companies and other home service providers do not provide a quick and easy way for their customers to report a problem, raise a complaint or ask a general query.
Many customers are put off reporting issues due to a lengthy online chat process or having to call in during limited opening hours. Dealing with issues live with an operator can also often mean consumers have no paper trail for their issue or complaint.
Many customers are put off reporting issues due to a lengthy online chat process or having to call in during limited opening hours. Dealing with issues live with an operator can also often mean consumers have no paper trail for their issue or complaint.
Timeline
| 13 Feb 2025 | Petition opened for signatures |
| 13 Aug 2025 | Closed to new signatures |
Key facts
Signatures
45
Status
Closed
Opened
13 Feb 2025
Closed
13 Aug 2025
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Source: the official petition page. Last checked 20 Aug 2026.