Review the DVLA (Driver & Vehicle Licensing Agency), including digitalisation

We think their systems & processes can result in terrible customer service and in needless delays. We feel communication can be inconsistent, wrong, frustrating & antagonising. We think some customers are severely inconvenienced and there is a cost to taxpayers in unnecessary admin, not forgetting lost income due to delays in issuing licenses. We think a digital-first approach could improve service and reduce costs significantly.