Require fair access to PCN appeals and protect victims of number plate cloning

We think victims of number plate cloning are being unfairly fined by local councils through PCNs for offences they did not commit. The current appeal system is often automated, with no direct way to speak to a council officer, and can leave innocent motorists presumed guilty and threatened with bailiffs. We ask the government to make it a legal requirement for councils to provide direct, accessible contact for PCN disputes, and uphold the principle of innocent until proven guilty.