Petition · Department for Culture, Media and Sport

Require broadband providers to show lowest guaranteed and average speed upfront

Closed 46 signatures

What the petition asks

Change the law so broadband providers must: (1) show the lowest guaranteed speed in the headline of each plan and again at checkout, and (2) display the actual average speed for the billing period on every bill, with contracts tied to these guarantees.
Broadband is now an essential utility, yet some providers advertise using maximum theoretical speeds that many households never achieve. In many cases, the actual speed is half the advertised speed. We think this can mislead customers and undermine competition. We believe publishing guaranteed speeds upfront and actual speeds on bills would ensure honesty, fairness, and accountability.

Timeline

9 Sep 2025 Petition opened for signatures
9 Mar 2026 Closed to new signatures

Key facts

Signatures 46
Status Closed
Department Department for Culture, Media and Sport
Opened 9 Sep 2025
Closed 9 Mar 2026

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Source: the official petition page. Last checked 20 Aug 2026.