Review transparency of broadband company exit fees including off-net move fees

We are calling on the government to protect consumers from hidden contract terms which exploit people at a time of high cost and stress. Off-net move customers can be trapped in a contract, even when the broadband service can no longer be provided. This practice is unfair, costly, unethical, exploitative and counter-intuitive. Companies should be transparent about these exit fees on their packages via key info so customers can make an informed choice.