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Petition · Department for Work and Pensions

Ask NAO to investigate any errors in CMS arrears from system migrations

Closed 538 signatures

What the petition asks

We call on Parliament to request the National Audit Office (NAO) to conduct an audit of all arrears transferred between CSA and CMS (1993–2025), with results made public. Contractor data handling and verification must be transparent, and arrears checks kept active during any upgrades.
We believe that system changes from CSA to CMS have caused incorrect arrears and enforcement actions against parents. We believe that data errors and unverified balances continue to affect families unfairly. We need an independent review to fix any false arrears and prevent any similar issues in future migrations. Enforcement should pause automatically when arrears are disputed or under review to protect families from harm.

Timeline

2 Dec 2025 Petition opened for signatures
2 Jun 2026 Closed to new signatures

Key facts

Signatures 538
Status Closed
Department Department for Work and Pensions
Opened 2 Dec 2025
Closed 2 Jun 2026

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Source: the official petition page. Last checked 3 Aug 2026.