Petition · Department for Culture, Media and Sport, Department for Science, Innovation and Technology
Require platform businesses to provide customer services and create ombudsman
Closed
35 signatures
What the petition asks
I want the Government to require platform businesses to provide customer support for small business users including phone email, or live chat help and to create an independent ombudsman to review processes to for example resolve lockouts, errors, and unfair account restrictions.
Because thousands of small business owners rely on large platform businesses to reach customers, but when accounts are locked or verification fails, it can be challenging get help. This can destroy livelihoods overnight. Platform businesses must be held accountable to provide fair, accessible support and a proper complaints process.
Timeline
| 1 Dec 2025 | Petition opened for signatures |
| 1 Jun 2026 | Closed to new signatures |
Key facts
Signatures
35
Status
Closed
Department
Department for Culture, Media and Sport, Department for Science, Innovation and Technology
Opened
1 Dec 2025
Closed
1 Jun 2026
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Source: the official petition page. Last checked 25 Aug 2026.