Petition · Department for Business and Trade
Introduce mandatory email route for customer feedback for companies which email
Open for signatures
41 signatures
What the petition asks
We call on the Government to introduce a mandatory requirement to provide email route for customers to respond via, on to all companies that use email to contact customers. Companies should be required to provide public complaints email address, instead of online portals or lengthy phone queues.
We believe that many companies use email to communicate with customers but refuse to accept emails in return, breaking the principle of fair, two-way communication. In our view, by forcing customers into complex portals or long phone queues, poor customer service is often hidden behind barriers to contact. Requiring a public complaints email could restore symmetry, simplify communication, and make accessible, accountable customer service the norm.
Timeline
| 20 Feb 2026 | Petition opened for signatures |
Key facts
Signatures
41
Status
Open for signatures
Department
Department for Business and Trade
Opened
20 Feb 2026
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Source: the official petition page. Last checked 26 Jul 2026.