Launch a review into the NHS 111 out of hours service

The review should also look into an easy call-back option if a condition changes. We feel the 111 service has failed to provide an appropriate alternative for GP services. We believe the triage system is slow and not operated by people with clinical knowledge, which can delay appropriate responses.

A clinician could assess a situation much faster and advise on an appropriate response to a problem, especially if it’s complex. You may need to be very insistent to avoid repeat call handlers’ questioning. Delays could result in death.