Require same-day refunds for failed grocery and essential goods orders

Open for signatures 24 signatures

What the petition asks

Require retailers to provide a same-day refund, payment reversal, or equivalent same-day credit when they fail to supply groceries or other essential goods after taking payment.

When grocery or essential goods orders fail, refunds can take 3-5 working days. For low-income families, this can cause immediate hardship, including being unable to buy replacement food or essentials, even though the failure was caused by the retailer. The law should ensure customers are not left without money for essentials while waiting for refunds.

Timeline

24 Jul 2026

Petition opened for signatures

Key facts

Signatures 24

Status Open for signatures

Department Department for Business and Trade

Opened 24 Jul 2026

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