Introduce a statutory duty to track and provide notifications for DWP complaints

Open for signatures 29 signatures

What the petition asks

We want the UK Government to introduce a statutory duty requiring the DWP to notify claimants about their complaint digitally or by letter at every stage including opened, escalated, or changed, and to legally prohibit closure of any complaint without a claimant's explicit, recorded consent.

We think the current DWP complaints system lacks transparency and has poor tracking. Claimants often have no formal record when a complaint is made, making it difficult to get a fair resolution. Not only is MPs' time taken up with complaint administration to the DWP, the DWP must spend time updating claimants as to the progress of a complaint. We believe accessible complaints will address serious concerns from coroners, safeguarding bodies, human rights, and disability organisations - who protect rights and lives.

Timeline

31 Jul 2026

Petition opened for signatures

Key facts

Signatures 29

Status Open for signatures

Department Department for Work and Pensions

Opened 31 Jul 2026

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