Glasgow Queen Street Station Travel Shop

That the Parliament recognises that railway travel shop and ticket office staff engage in a wide variety of functions, including ticket sales, refunds and reservations; notes that they provide information and assistance to passengers, ensure that passengers purchase the correct ticket for their journey and arrange and provide assistance for disabled and older passengers; is therefore concerned that ScotRail’s plans for the redeveloped Glasgow Queen Street station include reducing the number of serving windows at the travel shop from six to two, at what is Scotland’s third busiest railway station; believes that these changes may particularly disadvantage disabled and older passengers; is concerned that the new layout will risk passenger and staff safety and security, and therefore calls on the Scottish Government to ensure that the proposals for Glasgow Queen Street station travel shop are halted, that there is no reduction in the number of service points at the travel shop, and to meet with representatives of the RMT and TSSA Unions to discuss this issue as a matter of urgency.