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Motion · S6M-15461 · 14 Nov 2024

Treating Retail Workers with Kindness During the Festive Trading Period

Lodged by Daniel Johnson (Scottish Labour) Standard Motion 34 supporters

The motion

That the Parliament welcomes the press and social media campaign from the Scottish Retail Consortium and Usdaw, which is urging people in Scotland to be kind, considerate and respectful to retail workers and fellow customers when shopping this Christmas; notes that the festive period can be an especially complex and challenging time for retail businesses, with colleagues working hard to keep shelves stocked and products delivered; understands that abuse towards those working in customer service has climbed, with figures from Usdaw showing that over two thirds of retail staff have experienced verbal abuse in the past 12 months; believes that any mistreatment of colleagues in stores is wholly unacceptable and should not be tolerated, and commends what it sees as this responsible and positive initiative from employers and trade unions for a little Christmas kindness and courtesy from people in Scotland, so that everyone can enjoy shopping over the festive period and, in turn, support local jobs and the vibrancy of town and city centre destinations.

Supporters (34)

Source: the Scottish Parliament motions and amendments record.