Ensure HMRC maintains telephone helplines for Self Assessment, VAT and PAYE

Rejected 13 signatures

What the petition asks

The Government should ensure that HMRC makes telephone access to help and support for taxpayers available throughout the year. Too many people cannot deal with their queries online and should not have to wait until half the tax year has passed.

HMRC telephone waiting times are increasing, more people are being drawn into tax with tax thresholds frozen, HMRC supposedly wants people to file tax returns early, yet closes the helpline that should be there to help them. The HMRC Charter is a legal requirement under the Finance Act 2009 and says "We’ll provide services that are designed around what you need to do, and are accessible, easy and quick to use, minimising the cost to you." The government needs to ensure HMRC does this.

Why it was rejected

There was already a petition about this issue. Duplicates are rejected so signatures collect in one place.

You may wish to sign this petition which calls for a similar action: Fully retain the HMRC Self Assessment helpline

Timeline

19 Mar 2024	Petition opened for signatures
19 Apr 2024	Rejected by the Petitions Committee

Key facts

Signatures 13

Status Rejected

Rejected 19 Apr 2024

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