Investigate the service performance of couriers & enforce minimum standards.

Across the UK, customers regularly experience lost, delayed, damaged, or misdelivered parcels, alongside an ongoing lack of customer support. Customers report being unable to speak to real people, receiving generic automated responses, or having legitimate complaints closed without resolution.
Repeated service failures should trigger regulatory scrutiny, companies must be held to enforceable standards, and customers should have access to human customer support and fair compensation processes.