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Motion · S6M-00482 · 22 Jun 2021

Royal Mail's Stamp Out Scams Campaign

Lodged by Alexander Stewart Standard Motion 24 supporters

The motion

That the Parliament welcomes the Royal Mail online campaign, Stamp Out Scams, which was launched on 22 June 2021 with the aim of keeping the company's customers safe from scammers who seek to commit crime using its brand; understands that, over recent years, some 30,000 websites linked with fraudulent activity involving the Royal Mail have been taken down; acknowledges that it continues to work closely with law enforcement organisations to provide as much intelligence that it can to bring an end to scams; notes that the new campaign provides customers with valuable information regarding how to spot scams, as well as tips on how to report them; recognises that, at the heart of the campaign, is a video hosted by a Royal Mail delivery person on how customers can differentiate between real and fake messages from the service; believes that the Royal Mail wants the public to be aware that it only sends email and text notifications when the customer has requested tracking and that it will only ask the recipient to make a payment by email or text when a customs' charge is due, noting that, in such cases, the recipient will also receive a “fee to pay” card through the door, a card that is also posted for unpaid or underpaid postage; acknowledges that the Royal Mail, which has updated its online customer guidance on these matters, is committed to do all that it can to protect customers from unscrupulous fraudsters who use its brand to extract money from people, and commends the company on launching what it sees as this vital and invaluable campaign.

Supporters (24)

Source: the Scottish Parliament motions and amendments record.